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Joined: Jul 2004
Posts: 774
Cold Warrior 2004 Toyota Celica GTS
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Cold Warrior
2004 Toyota Celica GTS
Joined: Jul 2004
Posts: 774 |
Here's something interesting. The annual J.D. Power customer satisfaction survey has Toyota well below the industry average in customer satisfaction. That is, well below the likes of Buick , Pontiac, and Ford . Pulled this off a Saturn member forum: http://www.saturnfans.com/Company/2004/jdp2004csi.shtmlI got my GTS in Tempe, AZ, and have always been happy with that dealer, and got a great deal, but then I've never had to go in for any warranty work, etc. Are Toyota vehicles the only good thing about Toyota? What does everyone else think?
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Joined: Jul 2003
Posts: 2,040
ECelica Staff 2004 GMC Canyon Z-71
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ECelica Staff
2004 GMC Canyon Z-71
Joined: Jul 2003
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Joined: May 2003
Posts: 5,342
dikitzaps 1974 Toyota Celica
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dikitzaps
1974 Toyota Celica
Joined: May 2003
Posts: 5,342 |
who gives a shit what JD power thinks anyways...
who the fuck is jd power
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Joined: Jul 2004
Posts: 774
Cold Warrior 2004 Toyota Celica GTS
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Cold Warrior
2004 Toyota Celica GTS
Joined: Jul 2004
Posts: 774 |
Well, I think the idea is, its a ranking of dealers based on service, not actual vehicle quality. We all know 'Yo has them pretty much beat on actual vehicles.
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Joined: Jul 2004
Posts: 2,014 Likes: 1
Specialist
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Specialist
Joined: Jul 2004
Posts: 2,014 Likes: 1 |
That's consumer satisfaction. Don't forget who the morons are that bought those cars. Smart people buy Toyota & expect a higher level of service and a higher quality product. You could say we are difficult to please.
Last edited by Haulin_A_Doo; Jul 26, 2004 11:16am.
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Joined: Dec 2003
Posts: 2,670
Specialist 2003 Toyota Celica
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Specialist
2003 Toyota Celica
Joined: Dec 2003
Posts: 2,670 |
i always go by consumer report...
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Joined: Apr 2003
Posts: 2,442
Wheezy Joe 2002 Kawasaki Ninja 250
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Wheezy Joe
2002 Kawasaki Ninja 250
Joined: Apr 2003
Posts: 2,442 |
Toyota service DOES suck.
Ask anyone with a GTS who wanted to get their liftbolts fixed.
To have played and laughed with enthusiasm and sung with exultation To know even one life has breathed easier This is to have succeeded.
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Joined: Jun 2004
Posts: 29
Member 1993 Mazda RX7
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Member
1993 Mazda RX7
Joined: Jun 2004
Posts: 29 |
haha. at least you guys dont own a mazda. the dealership wouldnt warranty my car no matter how much i pay.
"Reliable isnt cheap or fast Cheap isnt fast or reliable And fast isnt reliable or cheap"
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Joined: Jan 2004
Posts: 305
Member 2000 Toyota Celica
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Member
2000 Toyota Celica
Joined: Jan 2004
Posts: 305 |
that can't be right. toyota is always at the top. something smells fishy
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Joined: Nov 2002
Posts: 1,073
Specialist 2001 Toyota Celica GT
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Specialist
2001 Toyota Celica GT
Joined: Nov 2002
Posts: 1,073 |
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.
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Joined: Aug 2003
Posts: 6,365 Likes: 1
Caleb 2000 Toyota Celica
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Caleb
2000 Toyota Celica
Joined: Aug 2003
Posts: 6,365 Likes: 1 |
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer. i've never been to a good toyota dealer..they pretty much all suck around here too. also, i really don't like toyota in general..they're getting way too conservative for my tastes..maybe when i turn a grandpa i'll buy another one.
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Joined: Aug 2003
Posts: 1,478 Likes: 1
Specialist 2003 Toyota Celica
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Specialist
2003 Toyota Celica
Joined: Aug 2003
Posts: 1,478 Likes: 1 |
toyota as a car company and manufacturer cant be beat. they are they best hands down. but their dealerships will burn you a new asshole on their prices and service sometimes. besides, fuck jd power
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Joined: Jul 2004
Posts: 2,014 Likes: 1
Specialist
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Specialist
Joined: Jul 2004
Posts: 2,014 Likes: 1 |
Yah, I have 3 dealers in my area & I don't like any of them.
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Joined: May 2002
Posts: 5,979 Likes: 9
ECelica Admin 2001 Toyota Celica GT
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ECelica Admin
2001 Toyota Celica GT
Joined: May 2002
Posts: 5,979 Likes: 9 |
When demand increases, dealers often become less willing to negotiate (price), which creates a negative impact on virtually all aspects of the sales process.
Strong sales also often result in delays in taking delivery, which places additional downward pressure on sales satisfaction.
It's not just your imagination... Your day really does go by twice as fast while on EverythingCelica.com
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Joined: Dec 2003
Posts: 2,670
Specialist 2003 Toyota Celica
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Specialist
2003 Toyota Celica
Joined: Dec 2003
Posts: 2,670 |
^^^very true. come to think of it, i've 5 toyota dealers around the baltimore area. yup, they'll do half ass job and still charge you in full...
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Joined: Jul 2003
Posts: 669
Sara Sucks :P
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Sara Sucks :P
Joined: Jul 2003
Posts: 669 |
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Joined: Jan 2003
Posts: 2,137
C'mon & hit me! 2000 Toyota Celica GTS
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C'mon & hit me!
2000 Toyota Celica GTS
Joined: Jan 2003
Posts: 2,137 |
Toyota service DOES suck.
Ask anyone with a GTS who wanted to get their liftbolts fixed. i agree toyo salesmen make you feel like you're byuing plutonium. like i'm privelaged just to breathe the dealership air...
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Joined: Jun 2004
Posts: 1,869 Likes: 1
Specialist 2000 Toyota Celica
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Specialist
2000 Toyota Celica
Joined: Jun 2004
Posts: 1,869 Likes: 1 |
Man, and to think that I am going in this Thursday to get my car checked, getting scared on what the outcome will be.
Aggressively Driven 2000 Celica GT-S 6 Speed
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Joined: Jun 2004
Posts: 1,374 Likes: 1
Specialist 2002 Toyota Celica
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Specialist
2002 Toyota Celica
Joined: Jun 2004
Posts: 1,374 Likes: 1 |
Anyways...I think it's highly misleading to non-Toyota drivers to say that we aren't satisfied with our Toyos. I voided my warranty a long time ago, so service isn't even an issue for me. Those JD Powers peeps must be on JD Jack Daniels or something.
I get my kicks on EC.
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Joined: Jan 2004
Posts: 514
Senior Member 2002 Toyota Celica GT
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Senior Member
2002 Toyota Celica GT
Joined: Jan 2004
Posts: 514 |
actually, the dealer i go to is ok, havnt had any real problems other than not catching the blown fuses from when the car got busted into..
"You're not how much money you have in the bank. You're not the car you drive. You're not the contents of your wallet. You're not your f------ khakis. You're the all-singing, all-dancing crap of the world."
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Joined: Feb 2004
Posts: 500
Senior Member 2000 Toyota Celica
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Senior Member
2000 Toyota Celica
Joined: Feb 2004
Posts: 500 |
Toyota service DOES suck.
Ask anyone with a GTS who wanted to get their liftbolts fixed. I jsut went in to get replacment Lift bolts to DIY, I forgot part number. took them 45 minutes to find the part number I told them exactly what and where it iwas. They couldnt find the TSB, I even offered to log on her eand get the Fucking TSB.. but nooo we cant let you on these lol. This is a major dealership. Toyota of Santa Maria if anyone is on the central coast = Smacktards
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Joined: Apr 2004
Posts: 164
Member 1991 Toyota Celica GT
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Member
1991 Toyota Celica GT
Joined: Apr 2004
Posts: 164 |
who gives a shit what JD power thinks anyways...
who the fuck is jd power i can agree with you on that
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Joined: Jul 2004
Posts: 282
Member
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Member
Joined: Jul 2004
Posts: 282 |
Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.
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Joined: May 2003
Posts: 2,449
Specialist 2003 Toyota Celica
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Specialist
2003 Toyota Celica
Joined: May 2003
Posts: 2,449 |
Toyota service DOES suck.
Ask anyone with a GTS who wanted to get their liftbolts fixed. YES... that's exactly wut i think... and you are rigth about the lift bolt shits...
I am a HID Maniac!!
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Joined: Jul 2004
Posts: 774
Cold Warrior 2004 Toyota Celica GTS
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Cold Warrior
2004 Toyota Celica GTS
Joined: Jul 2004
Posts: 774 |
Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings. That's a really good point. Being Toyota customers, we're way more picky, and more likely to be critical on any kind of "ratings" survey.
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Joined: Jul 2004
Posts: 186
Member 1991 Cadillac Seville
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Member
1991 Cadillac Seville
Joined: Jul 2004
Posts: 186 |
seems like every car dealer is getting a jd power award crap on tv except the asian cars... damn racists... juss because they cant fit in our tiny cars doesnt mean they have to hate
another honda kill story is always welcome
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Joined: Mar 2004
Posts: 84
Member 2000 Toyota Celica
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Member
2000 Toyota Celica
Joined: Mar 2004
Posts: 84 |
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Joined: May 2004
Posts: 528
Senior Member 2001 Toyota Celica GT
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Senior Member
2001 Toyota Celica GT
Joined: May 2004
Posts: 528 |
geez! has anyone had good experiences with dealers?
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Joined: Apr 2004
Posts: 433
Senior Member 2004 Toyota Celica
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Senior Member
2004 Toyota Celica
Joined: Apr 2004
Posts: 433 |
I love my dealer Not so much the one I bought the car from, but where I go for service. They're not actually a strictly Toyota dealer, but they sell all sorts of cars, new and used. Went in without an appointment to check the cost for work, they said they could do it right now, and they did. Charged me for an hour of labor (even though they took an hour and a half) and that was it! They did a good job, too!
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Joined: Apr 2003
Posts: 128
Member
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Member
Joined: Apr 2003
Posts: 128 |
Hey man dont diss saturns, I have owned 2. They are not bad cars and they have the ION Redline and there coming out with a 415 HP Rally saturn I give them props for coming back
I want a Supra :'(
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