Celica Forums General Discussion General angry letter to Toyota corporate

this is a letter i just sent them. what do you think? LOL

is there anything i can do about this? i bought a 2000 celica GT in june and 3 weeks after i bought it i heard a clicking noise while running when i started my car. I have worked with cars at lube stations and should have recognized the sound as an engine with no oil but i didnt because its a 2000 with only 25,000 miles on it. i rushed it to the nearest toyota dealer (toyota of auburn) and asked them what the noise was. the tech said "they all sound like that." i told him that the noise just started and they do not all sound like that. he shrugged and started to walk away. i then popped the hood and checked the oil...NO OIL!!! there was a tiny black dot on the end of the stick. i showed him and he said "oh." he did not offer further assistance. i had to go in and buy 3 quarts of oil which it took. i was a little miffed because i bought the car (not from them) but they didnt even offer to top it off for me. i then drove it for another 2 weeks and checked the oil. it was low again but this time it took 2 quarts. a week later it was 1.5 quarts low. i called toyota of lake city (where i bought it) and told them about it. they said to bring it in so i did. they had it from 9:30am until 3pm they said they didnt find anything. they said they checked the air filter, the pcv valve, the spark plugs, didnt find any evidence of oil burn, there were no leaks and they would start a milage research or something. they changed the oil too. 560 miles later it was .5 quarts low again i took it back and they recorded the findings and topped it off. i registered to a celica enthusiast website and asked them about it. one of the members offered to referr me to another toyota dealership to get a second opinion because there was something definatly wrong. the 3rd cylindar was knocking badly and made my car sound a little like a diesel. so the next day i took it to this new dealer. they took one look at the spark plugs and immidiatly saw the evidence of fried piston rings. the spark plug was white on the fireing point and had a black ring around it. AND the car was another .5 qt low. they ok'ed the teardown and i will hear from them tomorrow hopefully on what they find. i feel uneasy about the reputation the toyota of lake city will being upon toyota as a company. if they sell cars that are damaged and then pretend not to find anything. the evidence was obviously there. and toyota of auburn with their obviously unexperienced staff. customer service was 0. please let me know i there is anything i can do about this. i am very unhappy about losing my car for 2 weeks because of something the dealer i bought it from "did not find". thank you for your time.

UR SO ANGRY~~

shut up kenny LOL its lawyer angry not swearing so i look like an uneducated moron angry LOL i want to be taken seriously ya know...

dont worry... I know your situation...and I know what ur going through...

good job. let em know even if they care of not. let them know there are some angry ppl out there.

oh you bet i will!

i sure will if my toyota gives me shits like that and dealer wont take care of it. if the car still on the lot, i will be an owner of a celica by monday next week

see... ur angry

okay... you can hit me next time... probably at Michael's toyota...

lol nah im not a violent person...ill get back at you in other ways...muahahahahahaha...

u should kicked those guys in the balls... how can they treat a lady like she doesnt kno cars... "they all sound like that" thats bullshit, no celica sounds like a damn diesel... hope everything goes smoothly from now on

ya, the dealers are always retarded when it comes to these kinda stuff. They seem like they dont really care about anyone. They do it to me all the time but I guess im a new guy I let things go away to easily.

You know what they say, "nice guys come in last."

that's a very solid letter...and toyota corporate is very good at responding to complaints

good job on the letter. you only told them the truth about toyota of america. i fully support your letter, and as we all know, toyota dealers in north america is the worst in the world...

Boy, what a bummer. Was the Celica sold to you as a "Toyota Certified" vehicle? Was the warranty no longer in effect (the car is more than 3 years old)?

Said like a true scholar and a gentleman

The letter was very detailed and it clearly stated the problem. I hope they do something about the shady dealership with their unexperienced staff. It will suck if they lost their job, but then again they shouldnt be there in the first place, cause they put people in danger. I support you all the way, and hope something is done.

i dont remember if it was toyota certified...but it muct have been since i bought it from toyota? and it is still under warranty until nov 04..WOO cuttin in close im so glad i took it in when i did because its a 2000 and only had 25,000 miles on it when i got it it was still under powertrain warranty. its within waranty with 5 years and the milage which the cut off is 60,000 the bumper to bumper warranty is gone though which is a bummer because i noticed the ashtray wont close lol (btw anyone know how to fix this?) but at any rate i will find out today if they are going to take care of the ring problem becasue the manager has to agree with the guys that thats what it is and is in fact warranty...he gave me a 90% chance of it being warranty but in that 10% i have to pay for everything and im scared because im POOR!!!! what am i going to do if i cant pay them? do they keep my car until i can pay and if i cant then they sell it? cross your fingers for me guys...pray for warranty!!!

did you check the carfax on your celica???

yeah he showed me the carfax and no problems reported

VIN number matches???

as you can tell, i don't trust the dealers...

hmm i don tknow i didnt check...but i just had an idea maybe someone who test drove the car messed it up after the inspeaction? if the car did not have a problem when they inspectd it maybe someone messed it up after the inspection...i dunno

$10 says this is what you get from Toyota.

Dear _____,

Thank you for your comments on the service/product you received from Toyota. At this time, we are unable to do anything about it, so fuck off. We have your money, and aren't going to help you.

Go to the dealer, and get raped.

Thank you,
Regards,
Toyota Corp.

LOL well you better belive ill post what they send me back LOL

I wish my car took 3 quarts of oil.

let's hope that's not the case here...

what? why? lol your car takes 4

Good letter

Well, even if it weren't under warranty, they should still give you a break because of the 1st crappy dealership.

Hey, congratulations on the baby coming!

well its a different company toyota is franchised!!! but i agree they should do something...

hey thanks

Beat their ass!! That sux!!! I would be pissed off too...but I can be an extremly violent person if provoked!!!

Congrats on the baby!!!

Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We apologize for the sales concerns you experienced at Toyota of Lake City.

You can be sure that Toyota is committed to providing the best possible service at Toyota dealerships and to making the sales experience a favorable one. We encourage each dealership to maintain a professional level of Performance at all times, and we were sorry to learn that you felt the service you received was less than satisfactory.

In the interest of customer satisfaction, we have contacted the Customer Relations Manager at Toyota of Lake City to assist you with your concerns. The Customer Relations Manager will contact you by the end of the business day 8/31/2004.

In the event you do not receive contact from the dealership by this date, please contact us with file #200408261110.

It is through correspondence such as yours that we are able to continue to improve Toyota dealership services, and we sincerely appreciate the time you have taken to bring this matter to our attention.

Toyota Customer Experience

wow... Damn girl, dont you love it when guys talk you ladies down like you dont know jack shit about cars, but then you really do LOL. Damn men

but hey i hope everything works out the best for you. Good luck celicagirlie

yea good luck. they should fix everything for free just because of the bad service. bastards

they should extend my warranty!!! LOL

^nothing is free from toyota...